Relevant licensing
We review the license or credential applicable to the trade and stated work.
WHY IT MATTERS TO YOU
You can check whether the business is qualified for the type of work you need.
WHAT IT MEANS TO BE A VETTED ELITE PRO
Know the standard behind the listing.
Our job is to make it easier to understand who you are considering. Elite Pro combines qualification checks, a written service promise and an accountable response to consumer concerns.
Vetted means reviewed against our published requirements. A profile records the status and available evidence for that provider. Read those details before making your hiring decision.
WHAT IT MEANS TO BE A VETTED ELITE PROA reason to feel better
A reason to feel better
about who you hire.
A badge should have a clear meaning.
Here is the standard behind ours.
Insurance evidence
We review evidence of insurance and record its expiration date.
WHY IT MATTERS TO YOU
You have a starting point for asking about current coverage for your project.
4.5+ Google rating
Our standard requires a Google rating of at least 4.5 when reviewed.
WHY IT MATTERS TO YOU
Customer feedback adds context. Read recent reviews and look for work similar to yours.
A signed service promise
Contractors commit to responsive communication, fair pricing and respectful service.
WHY IT MATTERS TO YOU
You know the expectations—and have a way to report when a contractor falls short.
Each profile shows its verification status and available records. Verification is a dated review; confirm current evidence before you hire.
See how we vet and hold pros accountableTHE CONTRACTOR PROMISEGood service is
Good service is
part of the standard.
An Elite Pro commits to treating you with care, from your first inquiry through the work itself.
Read the full promise- Respond to every lead received
- Avoid price gouging and communicate pricing clearly
- Strive to provide five-star customer service
- Maintain required licenses and proper insurance
- Maintain a Google rating of 4.5 stars or higher
What our review covers
Relevant credentials for the work
We review the licensing or credentials relevant to the business, trade and stated services. Requirements vary with the project and location. Compare the name on the credential with the business you are hiring and confirm that the proposed scope is covered.
Evidence of current insurance
Our review includes insurance documentation and the coverage expiration date. Updated proof is requested as coverage expires; listings with a recorded expired insurance date are withheld until updated. Ask the provider for current proof appropriate to your project.
Customer feedback with context
Our rating threshold is 4.5 out of 5 on Google. Where recorded, profiles show the rating, review count and check date. Ratings change, so read recent reviews, consider responses to complaints and ask for references for similar work.
A promise you can read
New and renewing members sign the Contractor Promise. Profiles show whether it has been signed. The promise sets expectations for response, pricing, service and maintaining eligibility.
Clear records, including what is not published
Profiles distinguish recorded verification details and owner-approved status. If a license detail, insurance date or Google rating is not published, the profile says so. Request current supporting documentation directly before hiring.
How we hold contractors accountable
- Receive the concern. Tell us the business, project and what happened. Include relevant documents and attempts to resolve it.
- Review fairly. We consider the evidence and give the contractor a chance to respond. A complaint does not automatically become a strike.
- Take action. Three substantiated strikes lead to removal. Serious misconduct, missing credentials or lapsed insurance can warrant earlier suspension. Contractors can provide further evidence and request review.
Understand the listing relationship
Consumers use Elite Pro for free and hire providers directly. Standard listings are paid, but payment never waives verification, prevents a strike or buys a higher position. Open categories allow up to five providers per city; designated company-owned categories have one provider. Affiliated businesses are identified and subject to the same standards.
Verification records a review at a point in time. Elite Pro does not supervise the work or guarantee workmanship, pricing, availability or project outcomes. Confirm current qualifications, a written scope and your project’s requirements before hiring.
Questions about trust.
Is Elite Pro free to use?+
Yes. Browse profiles, read hiring guides and contact listed contractors directly without a fee or consumer subscription. You choose, hire and pay the service provider directly.
What does it mean to be a vetted Elite Pro?+
Our standard combines relevant licensing, evidence of insurance, a Google rating of at least 4.5 and a signed Contractor Promise. Profiles show available verification records, dates and promise status. Owner-approved verification is identified. Confirm current credentials and the fit for your actual project before hiring.
What does the Contractor Promise cover?+
Contractors commit to responding to every lead received, avoiding price gouging, striving for five-star customer service, maintaining required licenses and proper insurance, and keeping a Google rating of 4.5 or higher.
What if I have a problem with a listed contractor?+
Use Report a concern to share what happened. We review the facts and give the contractor an opportunity to respond. Three substantiated strikes lead to removal; serious misconduct, failed credentials or lapsed insurance can lead to earlier suspension.
Do contractors pay for a listing?+
Standard listings are paid after approval. Payment does not waive our standards, prevent a strike or buy a higher position. Company-affiliated providers are identified and held to the same standard.
Why are there only a few providers in each category?+
Open categories allow up to five providers per city to keep the shortlist manageable. House Call Home Inspection and House Call Pest Control exclusively hold their categories in Nashville, Franklin and Murfreesboro and are affiliated with Elite Pro’s ownership. Rightway Construction Group exclusively holds General Contractors in those markets and is also affiliated with Elite Pro’s ownership.
Which contractors can I contact today?+
Rightway Construction Group, House Call Home Inspection and House Call Pest Control are currently listed across Nashville, Franklin and Murfreesboro. Other trades are being reviewed as the network grows. Check the live results, profile records and service availability directly with the provider. An unfilled place is not a recommendation.
Does verification guarantee the work?+
Verification records a review at a point in time. Elite Pro does not supervise or guarantee the work. Ask for current credentials, relevant references and a written scope, price and agreement before hiring.